Search results

The independent health care industry is experiencing turbulence, with competitors currently seeking differentiation using quality focused strategies. In pursuit of such strategies increasing attention is being paid to the customer. Until now, understanding the customer has not been recognized for its full significance. Numerous methods of gathering information are being explored, with one of the larger providers introducing the use of regular customer focus groups. It is argued that this method, rarely employed in the UK, is particularly appropriate to use with patients as a customer group. The full potential of customer groups will only be realized, however, if part of a wider total quality approach, advocated by the authors.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

There is no industry in the world where a crisis caused by terrorism has such a strong impact as in tourism. Providing security for visitors before and during a trip can be a critical success factor for the competitiveness of a particular destination or organization or for business tourism when tourists consider multiple alternatives. Information about political instability, violence, crime or terrorist attacks could cause a substitution effect by tourists. International terrorism and tourism share some characteristics, as both cross national borders, involve citizens from different countries and use the new travel and communications technologies. In recent decades, terrorism organizations have been using tourism targets to gain global visibility. Based on a broad analysis of literature and data, the main goal of this research is to update the work of Seabra (2019) and help to analyse the main connections between terrorism and tourism, specifically by presenting the main terrorist events targeting tourism activity and destinations in the last 35 years and their main consequences for tourism industry.

There has been considerable interest in the theory and practice of organisation change. Similarly there has been a great deal of attention given to the processes that lead to and result from accounting change within organisations. There has also been a more limited interest in the interaction and interrelationship between these two literatures. In this paper we explore these different literatures and provide a perspective on this extensive research. The contents are not intended to be a systematic summary of this voluminous literature but rather a recounting of our own views on how we have engaged with this material, as a precursor to thoughts on a future research agenda for these important issues. The paper starts by posing four questions related to organisational and accounting change, the answers to which circumscribe how these themes can be approached theoretically and empirically. Based on our answers to these questions we then move into perspectives on understanding organisations, understanding organisational change and understanding accounting change within an organisational change context. From this analysis the paper concludes with some suggestions on a possible future research agenda on these important organisational issues.

This article represents an attempt to uncover a suitable method of sociological enquiry, which can best understand and explore the experiences of the older, working class women of my research. Noting the historical, frustrating sense of absence of women in dominant knowledge claims (for example Beauvoir, 1997; Woolf, 1993; Rowbotham, 1973), the article seeks to complement post‐modern critiques of the autonomy of reason with feminist accounts of knowledge or “epistemologies”. The article documents the dislocation between my own epistemological assumptions and the women’s ways of knowing, and their attempts to defend themselves against my middle class interpretations of their working class lives. It offers a reflexive account of my own ethnographic research experiences, in order to help resolve some of the practical dilemmas faced by feminist researchers (Ribbens and Edwards, 1988). The article highlights some of the pains and pleasures of the feminist research experience.

Challenges facing researcher development are explored in relation to three UK case study initiatives of building research capacity in Education. Drawing evidence from evaluations of these initiatives, we argue that expansive research workplaces build research capacity particularly effectively. The nature of expansiveness is dependent upon the range of learning opportunities, engagement with research communities and interpersonal support. The importance of inter‐institutional collaboration to promote capacity across the academic discipline is also highlighted. We conclude that the development of, engagement with, and investment in inter‐institutional, interproject communities is imperative to the effective building of research capacity.

President, Charles S. Goldman, M.P.; Chairman, Charles Bathurst, M.P.; Vice‐Presidents: Christopher Addison, M.D., M.P., Waldorf Astor, M.P., Charles Bathurst, M.P., Hilaire Belloc, Ralph D. Blumenfeld, Lord Blyth, J.P., Colonel Charles E. Cassal, V.D., F.I.C., the Bishop of Chichester, Sir Arthur H. Church, K.C.V.O., M.A., D.Sc., F.R.S., Sir Wm. Earnshaw Cooper, C.I.E., E. Crawshay‐Williams, M.P., Sir Anderson Critchett, Bart., C.V.O., F.R.C.S.E., William Ewart, M.D., F.R.C.P., Lieut.‐Colonel Sir Joseph Fayrer, Bart., M.A., M.D., Sir Alfred D. Fripp, K.C.V.O., C.B., M.B., M.S., Sir Harold Harmsworth, Bart., Arnold F. Hills, Sir Victor Horsley, M.D., F.R.C.S., F.R.S., O. Gutekunst, Sir H. Seymour King, K.C.I.E., M.A., the Duke of Manchester, P.C., Professor Sir Wm. Osler, Bart., M.D., F.R.S., Sir Gilbert Parker, D.C.L., M.P., Sir Wm. Ramsay, K.C.B., LL.D., M.D., F.R.S., Harrington Sainsbury, M.D., F.R.C.P., W. G. Savage, M.D., B.Sc., R. H. Scanes Spicer, M.D., M.R.C.S., the Hon. Lionel Walrond, M.P., Hugh Walsham, M.D., F.R.C.P., Harvey W. Wiley, M.D., Evelyn Wrench.

It was stated by a philosopher of very early days that the Gods sell their choicest goods in the cheapest market; and, it may be added, if it is necessary to impress such an obvious truism, that the greatest poverty may often be found in the midst of riches. The herring well illustrates the truths of the above paragraph.